Delivery & Returns
DELIVERY IN THE UK
Delivery in the UK costs £2.35 for all orders under £60.
Orders over £60 qualify for free delivery which will be automatically applied at the checkout.
Deliveries will take around 3 working days.
Unfortunately, at the moment, for our products on our websites we we do not deliver to addresses outside the UK. We recommend you order through a friend in the UK and ask them to send it on, or use a forwarding service if you have one.
We hope that you will be delighted with your order. However, if for any reason you are not completely satisfied, we are happy to offer a refund, exchange or replacement on all goods returned to us within 14 working days of your receipt of goods provided they are in their original, unopened, unused and undamaged condition. We will consider the condition of the goods being returned when making a refund.
SENDING A RETURN
Should you wish to cancel your order or return goods that may have arrived damaged, or you are not satisfied with the products, please notify us within 14 working days from the day you receive the goods.
STEP 1: Please email firstname.lastname@example.org providing your customer order number, the goods which are being returned and reasons why.
STEP 2: Once you have received confirmation from the Kutemwa Team with instructions on where the items should be returned kindly follow the instructions
STEP 3: On receipt of the returned goods, we will issue you a refund of the amount paid for the goods. This could take up to 30 days although it will be actioned immediately. We do not refund the original delivery charge unless the goods are faulty or have been incorrectly supplied.
Please note that postage or other return costs will be the customer's responsibility and will be reimbursed by us only in the case of damaged, faulty or incorrectly supplied goods.